Refund Policy

Guarantee Delivery:

My Local Pharma will notify you by email as soon as your order is shipped. This notice will give you an estimate of the number of days within which your order will arrive. However, if your delivery is delayed beyond a specific time or lost, you are advised to contact us by email at, mentioning your phone number and the order details.

A Customer Support representative will get back to you with the courier’s tracking number for the shipment and the directions for using this number to learn the status of your shipment. The delivery guarantee for the pharmacy will go into effect if the courier cannot find your shipment and provide you with an anticipated delivery date. It will immediately investigate the status of the case and either contact you or reship the order again with no additional charges or refund your total purchase cost.

Electronic credit will process refunds and charge back to your payment source. In the case of a lost shipment, we will credit the full amount to your credit card account.

Notices you will receive:

Once an order is placed, you will receive two notifications: one from our payment processor, acknowledging the receipt of your payment, and the other from My Local Pharma, acknowledging the receipt of your order, thereby sending you a copy of the detailed invoice.

If you do not receive these emails, check your junk or spam folder on your email. Still, if the emails are not in your junk or spam folder, it should be considered that your order was not registered in our system, so it cannot be processed and shipped.

You will receive an email from our shipping department informing you that your item has been delivered, with an estimated delivery time of 15 to 20 business days, within 1-2 business days of placing your order.

Free Shipping:

Free shipment is available all over the world for bulk orders. Standard time frames and careful packaging are the criteria, irrespective of order size and cost.

Priority Mail Express Delivery transportation (US-to-US) is available, and the delivery time is within 1 to 2 days.

Overseas shipments are typically delivered within 15 to 20 business days due to COVID-19.

When to Expect Delivery?

Once you have placed the order, our payment merchant will notify you about the successful transaction within 24-48 hours. This notification should be regarded as final approval for the payment.

Within 1-2 business days of your order approval, we will ship your order and send you the shipping details.

This notice tells you the date we shipped your order and the average delivery time of 15 to 20 business days.

What do you do if the delivery is late?

If your order does not arrive within 21 days of the estimated time or your shipment cannot be located, you should notify the pharmacy as soon as possible.

We will then provide you with the courier’s tracking number and tell you how to use that number to find out the status of your shipment. If the package cannot be located, your credit card will be charged for the amount of your purchase, or a replacement shipment will be sent to you.

If the package cannot be located, please see this page’s first section for information on our delivery guarantee.

How does the track option work for shipped products?

Upon confirmed orders, My Local Pharma provides a tracking number/consignment number as our reputed shipping partners initiate the shipping process. The tracking number helps in knowing the status of shipment & delivery.

Shipping partners might vary depending on the country in which the product has to be delivered. But My Local Pharma provides complete information of shipping associates via mail for the confirmed orders.

Refund Policy:

We offer a full refund policy, which means if an order isn’t fulfilled or delivered on time, we will reimburse you for all of what you have been charged.

The amount will be refunded to the originating credit card/bank account. The credit will be given to you within specific days, depending on your card issuer’s policies.

Alternatively, you may ask for a reshipment.

For Shipment:

If the consignment did not arrive within 45 days from the date of shipment, you could request a refund or a reshipment.

If you encounter a problem like “Pills Not Working” & “Shipment not Received,” then kindly contact our customer support on the Toll-Free Numbers +1-415-524-4123  and +1-888-400-4693

A refund is only applicable if the pills are not working even after sending a new package.